Privacy Policy

Account & Identity Details:

When you interact with Deskaway AI, we collect your name, email, phone number, business information, and any other details you provide through forms, registrations, or service requests.

Preferences & Engagement Choices:

We track which communications you're interested in—whether SMS messages, email updates, or other notification types—to personalize your experience.

Technical & Behavioral Tracking:

Our systems automatically record your IP address, device type, browser information, pages visited, and how you navigate our site to enhance performance and usability.

Payment & Transaction Records:

We securely maintain billing information, transaction history, and subscription details tied to your account.

Your data fuels the Deskaway AI experience in several key ways:

• Execute orders, manage subscriptions, and process AI automation services.
• Keep you informed with service confirmations, updates, progress reports, and timely reminders.
• Send curated communications via SMS, email, or other channels based on your stated preferences.
• Answer questions, troubleshoot issues, and deliver exceptional customer support.
• Refine our platform, enhance user experience, and optimize marketing initiatives.
• Analyze usage trends to build better AI automation solutions tailored to business needs.
• Comply with legal obligations and prevent fraudulent activity.

By opting into SMS, you authorize Deskaway AI to send text-based notifications including:

• Service confirmations, status updates, and appointment reminders.
• Exclusive offers, feature announcements, and business insights.
• Administrative notices and account-related information.

Message Cadence & Costs:

Message frequency varies based on your activities and selections. Standard SMS rates apply per your carrier agreement.

Unsubscribe Options:

Reply "STOP" to any message to immediately halt SMS delivery. Text "HELP" for additional support details. Opt-out is processed right away.

Phone Data Confidentiality:

Your phone number and SMS preferences remain private—never sold, shared, or rented to third parties. We use them solely for communications you've requested.

Protecting your data is paramount at Deskaway AI.

Third-Party Disclosure Policy:

We never monetize or distribute your personal data. Information is shared only when essential for service delivery or legally mandated by authorities.

Encryption & Safeguards:

Industry-leading encryption and security protocols shield your information from breaches, unauthorized modification, leaks, and loss.

Vendor & Partner Management:

Any external service providers who access your data sign strict confidentiality agreements and follow equivalent security standards.

SMS & Contact Protection:

Phone numbers and SMS opt-in records are never monetized or disclosed to affiliates, partners, or marketers.

Deskaway AI uses cookies and pixel-tracking tools to remember your preferences, measure site performance, and show you relevant content. Browser settings allow you to block or delete cookies anytime—though some features may function differently.

Analytics & Performance Data:

We monitor aggregate usage patterns and performance metrics to optimize speed, reliability, and user interface design.

You maintain full control over your information:

• View, modify, or request deletion of your account and associated data.
• Opt out of marketing emails, SMS, or other promotional channels—no questions asked.
• Port your data to another provider in a machine-readable format.
• File a complaint with your regional data protection authority if privacy concerns arise.
• Unsubscribe from any communication stream at any time.

Deskaway AI may link to external websites and services. We're not responsible for their privacy practices, terms, or content. Always review their policies before sharing personal information.

If you're outside the United States, your data may be transferred to and processed in the U.S. where Deskaway AI operates. By using our service, you consent to such transfers.

Deskaway AI services are not directed to individuals under 13. We do not knowingly collect information from children. If we discover we've done so, we'll promptly delete it.

This Privacy Policy evolves as we introduce new features. Substantial changes are posted here, and the effective date is updated. Check back regularly to stay informed.

Have privacy concerns or questions? Reach out anytime using the contact information below. We're here to help and answer fully.

Deskaway AI may capture, record, and transcribe incoming phone calls for order processing, automation, and service improvement purposes.

What We Collect from Calls:

When you place an order via phone, we may record your conversation and capture your name, phone number, order details, delivery address, and payment information shared during the call.

How We Use Call Data:

Recorded calls and extracted information are used to automatically create orders in our payment and delivery systems, generate secure payment links, dispatch orders to delivery partners, fulfill your request, and improve our AI automation services. All processing is done to execute your order and enhance service quality.

Call Recording Consent:

By placing a phone order with Deskaway AI or its restaurant partners, you consent to the recording, transcription, and processing of your call. In jurisdictions requiring explicit consent, you are deemed to have provided such consent by proceeding with the call.

Data Retention:

Call recordings and extracted order data are retained only as long as necessary to fulfill your order, resolve disputes, comply with legal obligations, and improve service functionality. Retention periods vary by business requirement but do not exceed the duration legally necessary.

Deskaway AI integrates with Clover and other payment processors to facilitate secure transactions.

Payment Data Handling:

Payment information collected during phone orders or via secure payment links is processed by third-party payment providers. Deskaway AI does not store full credit card numbers—only transaction records necessary for order fulfillment and accounting.

Secure Payment Links:

We generate secure, customer-specific payment links to enable you to pay for your order independently. These links are tied to your order details and expire after successful payment or a defined period.

PCI Compliance:

All payment processing complies with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Payment data is encrypted and handled only by certified payment processors.

Authorization for Payment:

By clicking on a secure payment link or providing payment information, you authorize Deskaway AI and our payment partners to process the transaction and verify your payment method.

Deskaway AI shares your order information with delivery partners (such as DoorDash Drive) and payment processors (such as Clover) to fulfill your order.

Data Sharing with Delivery Services:

Your name, delivery address, phone number, and order details are shared with delivery partners solely for fulfillment. These partners are bound by their own privacy policies and data protection obligations.

Automatic Order Creation:

Upon payment confirmation, your order details are automatically transmitted to integrated systems (Clover, delivery services) to enable order preparation and dispatch without manual intervention.

No Liability for Partner Actions:

Deskaway AI is not responsible for how delivery partners, payment processors, or restaurant locations handle your data. Their privacy practices are governed by their respective policies and agreements.